1. Introduction
At AQUASOFT LTD, we are committed to delivering your orders promptly and securely. Please read our shipping information carefully to understand our shipping processes, rates, and policies.
2. Shipping Destinations
We currently ship to addresses within the United Kingdom. We do not offer international shipping at this time.
3. Shipping Methods and Rates
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 3-5 business days.
- Express Shipping: Delivery within 1-2 business days.
- Next Day Delivery: Order by 12 PM for next business day delivery.
Shipping rates are calculated based on the weight and dimensions of your order, as well as the delivery location. The exact shipping cost will be provided at checkout.
4. Order Processing Time
Orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
5. Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website.
6. Delivery Times
Estimated delivery times are as follows:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- Next Day Delivery: Next business day
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, and holidays.
7. Shipping Address
Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize that you have provided an incorrect address, please contact us immediately at contact@aquasoftdrinks.co.uk.
8. Undeliverable Packages
In the event that a package is returned to us as undeliverable, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
9. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us within 7 days of the delivery date at contact@aquasoftdrinks.co.uk. We will work with the carrier to resolve the issue and ensure you receive your order.
10. Shipping Restrictions
Certain products may have shipping restrictions due to regulations or carrier policies. If an item in your order has shipping restrictions, we will notify you during the checkout process.
11. Changes to Shipping Policy
We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of the updated shipping policy.
12. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
- Email: contact@aquasoftdrinks.co.uk
- Phone: 0161 237 0666
- Address: Initial Business Centre, Wilson Business Park, Monsall Road, Manchester, England, M40 8WN